Show Notes
Would you rather be sick with a stomach bug or handle difficult conversations and complex concepts with customers? On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about how founders still need to get work done even when they want to take time off.
Highlights from this Episode:
- New Vision/Goal: Step away for a set amount of time and business continues.
- How? With help from coworkers who can handle some of a founder’s tasks.
- Customer Support Staff: Continues to successfully answer calls, emails, tickets.
- Real-time vs. Async Culture: There’s a place for both styles of work collaboration.
- Customer Expectations: How do you break bad news without losing their trust?
- Features/Functions: Transparency creates understanding, addresses concerns.
- SEO Strategy: Rather than build your own solution, use TextRetailer’s platform.
Links and Resources:
Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0).